Shipping
Shipping Methods and Charges
Small furnishings, décor accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days of the lead time noted on the website. If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact us at 1866.760.WREN within one week of delivery to arrange for a replacement.
Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these oversized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart.
Furniture shipments generally take 2 – 3 weeks from the time the order leaves the manufacturer. This time is in addition to the lead times indicated on the website.
Upon delivery, the Premier Delivery carrier will unpack, place these furnishings in the room of your choice and discard the packing materials for you. (Assembly varies by state).
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.
Standard shipping charges are based on the total price of an order and outlined in the chart below. Furniture items might have additional charges in addition to the costs shown below if they are oversized:
Price of Item |
Shipping Cost |
0-65.00 |
$4.95 |
65.01-99.99 |
$8.95 |
100.00-150.00 |
$12.95 |
150.01-199.99 |
$17.95 |
200.00-500.00 |
10% |
500.01-1000.00 |
9% |
1000.01 and Up |
8% |
Please note that free shipping promotions apply only to “standard shipping charges”, based on the chart above.
Free shipping promotions do not include any shipping surcharges on oversized items and on any home delivery surcharges. Freight charges are not included in any free shipping offers.
For more information, please contact a Customer Service Representative at 1800.760.WREN (9736)) or info@wrenanddivine.com.
How to Receive Your Shipment
Please take the time to read the following important information regarding the delivery of your furniture.
Please estimate 2 – 3 weeks for delivery in addition to the lead time stated on the website. The freight company will contact you to arrange a delivery appointment (Monday – Friday) once the shipment has arrived in your local area. Please note that the shippers are not PoshTots employees; they are independent contractors.
The artisans and manufacturers take great pride in packaging their furniture. Unfortunately, pieces are occasionally damaged during transit. Should this happen during your delivery, here are some helpful suggestions to protect your investment:
- You must be present to receive, inspect and sign for your delivery.
- It is important to be as detailed and descriptive as possible on the packing slip before you sign for your items. A signature indicates acceptance; if you simply sign without inspecting the box or its contents, then you are accepting the shipment “as is.” We will not be able to file a claim with the shipper on your behalf unless you notate any damages at the time of delivery.
- For Standard Delivery, the shippers will bring the item across the threshold of your home. If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note “not inspected at delivery” on the shipping waybill. However, if the box is compromised in any way, please note “box damaged, possible damage to piece, not inspected at delivery” on the waybill. Any damages must be reported to our customer service department within 5 days of receipt of the item.
- For Premier Delivery, the shippers will bring the item to the room of your choice, unpack the item and discard the debris. We do not offer assembly. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within 5 days of receipt of the item.
If you have any questions or concerns about our shipping policies, please call and speak with us prior to your delivery. You can reach us at 1866.760.WREN (9736) or 703.356.9736 or info@wrenanddivine.com.